Find answers to common questions about booking, insurance, and the moving day.
We believe in transparency. For local moves, we charge an hourly rate based on the truck size and number of movers. For long-distance or specific projects, we provide a fixed-price quote. There are no hidden fees for stairs or fuel within our standard zones.
Yes, to secure your booking date, we require a small deposit which is deducted from your final bill. This ensures our team is reserved exclusively for you on that day.
We accept Cash, Credit/Debit Cards (Visa, Mastercard, Amex), and Bank Transfers. Please note that bank transfers must be cleared before the move begins.
Absolutely. We hold comprehensive Public Liability and Transit Insurance. This covers your goods in the event of major incidents like fire, collision, or overturning. We treat every item with extreme care.
Yes, we are trained to move upright pianos and heavy antiques. Please let us know during the booking process so we can bring the specialized equipment (trolleys, heavy-duty straps) required.
We recommend being there at the start to give access and instructions, and at the end to sign off the job. If you cannot be there, please arrange for a trusted representative.
Yes! Our trucks come equipped with tool kits. We can disassemble beds, tables, and desks, and reassemble them at your new home. This is part of our hourly service.
Can't find the answer you're looking for? Please chat to our friendly team.
